Version 1.0 · Effective 2026-07-01
CipherX communicates with applicants and clients by email, telephone, and SMS. This page explains the difference between communications that are part of responding to your request and optional marketing communications that require separate consent.
We comply with Canada's Anti-Spam Legislation (CASL) and applicable Canadian telemarketing rules. Marketing messages are only sent where we have documented valid consent.
When you submit an application through the Business Startup Builder, we will communicate with you as needed to respond to your request. These communications are tied to your inquiry and may include:
These are not marketing messages. They are necessary to respond to the inquiry you initiated. You do not need to provide marketing consent to receive service communications.
Separately from your service request, you may choose to receive promotional communications about:
Marketing consent is optional and separate from your application. You can submit the application without agreeing to marketing, and declining marketing does not affect how we handle your service request.
The Application uses three types of email communication:
Sent to respond to your application, provide updates on your request, and deliver administrative notices. You cannot opt out of essential service emails while your application is active.
Promotional emails about offers, resources, and related services. You must actively opt in by checking the email marketing checkbox. Every marketing email includes an unsubscribe link. You can unsubscribe at any time without affecting your application.
When you opt in, the checkbox label reads: “Email: I agree to receive occasional promotional emails from CipherX Solutions Inc.. I can unsubscribe at any time.”
We may send SMS messages for consultation scheduling and reminders if SMS is your preferred contact method. These are service messages, not marketing.
Promotional text messages. You must actively opt in by checking the SMS marketing checkbox. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe at any time. We also recognize UNSUBSCRIBE and CANCEL where supported.
When you opt in, the checkbox label reads: “SMS: I agree to receive occasional promotional text messages from CipherX Solutions Inc.. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe.”
When you request a consultation, we will call you at the scheduled time. This is a service call you specifically requested. It is not unsolicited marketing.
We do not make unsolicited promotional telephone calls. If we later offer promotional calls, separate consent would be required. Providing your telephone number for consultation purposes does not authorize promotional calls.
When promotional telephone consent is offered, the checkbox label reads: “Phone: I agree that CipherX Solutions Inc. may call the number provided about promotions and related services. I may withdraw this consent at any time.”
Under Canada's Anti-Spam Legislation (CASL), commercial electronic messages must:
We maintain records of all consent, including the consent text version, date and time, source page, and method. Withdrawal is recorded with timestamp and method for audit purposes.
You can withdraw marketing consent at any time:
Unsubscribing from marketing does not unsubscribe you from service communications about an active application or project. Submitting a new service inquiry after withdrawing marketing consent does not re-authorize marketing. New marketing consent must be obtained separately.
Questions About Communications?
CipherX Solutions Inc.